Support

Stuck on Pinball Parade, found a bug, or want to tell us you’ve brought the Zetland home? Email us.

Common questions

Which iPhones and iPads does it run on?

Every iPhone and iPad with iOS or iPadOS 26 or later. The table is built to the shape of your screen, so it fills a small iPhone and a 13-inch iPad alike.

Can I play in landscape?

No. Pinball Parade is played upright, either way up. Turn an iPhone on its side and the game waits for you to turn it back.

How do I launch the ball?

With a ball waiting, pull the knob in the bottom right corner down and let go, or just tap it. How far you pull picks the lane the ball rolls under the arch: one lane flashes, and making it is a skill shot.

How do the flippers work?

Touch the left half of the screen for the left flippers and the right half for the right. Hold to keep them up. Each table has a lower pair at your end and a smaller pair up on the wall.

Can I use a keyboard?

Yes. Left shift or Z for the left flippers, right shift or / for the right. Hold space, return or the down arrow to pull the plunger and let go to shoot. P or escape pauses.

How long is a game?

Three balls. Some features give you another ball, and so does the first replay score on each table.

How do I open the other tables?

The Redcar Beacon is open from the start. Score 100,000 in one game on it to open The Wind Farm, or 600,000 over all your games there. Score 500,000 in one game on The Wind Farm to open Zetland Rescue, or 3,000,000 over all your games there. The title shows how far along you are.

Where are the rules for each table?

In the game: Settings, then How the machine works. Each table has its own page, with a picture of the table and every feature numbered on it.

What is the tide?

A ball can’t go on for ever. After a while on one ball the tide comes in: the guides above the flippers drop and everything scores less. A clock at the top of the screen counts down to it. Each table has its own ways to hold it back.

What are tickets for?

Every 2,000 points is a ticket. Spend them at the Prize Stall on a collection of Redcar prizes, from a toy windmill to a model of the Zetland. Tickets are won by playing and can’t be bought. It’s all for fun: there’s no real money in the machine anywhere.

Is there an easier setting for children?

Yes: turn on Small hands in Settings. Games played with it still count towards opening the next table, so nobody is locked out for good.

Why is there no sound?

Like most games, Pinball Parade stays quiet while your device is in silent mode. To hear it anyway, turn on Sound in silent mode in the game’s Settings. Sound, music and haptics each have their own switch there too.

Where are my scores and prizes kept?

On your iPhone or iPad. If you delete the app, they go with it. Settings also has Reset my prizes, which takes your tickets and hands every prize back to the stall.

Are there ads, or any tracking?

No ads and no tracking, and the game never connects to the internet. The privacy policy has the detail.

I’ve got a new iPhone or iPad. Do I have to get it again?

No. Sign in to the App Store with the same Apple Account and download it again.

Can I get a refund?

Apple handles App Store payments and refunds. You can ask for one at reportaproblem.apple.com.

Do you make anything else?

Yes: Donkey Derby, our seaside roll-a-ball donkey race, and Tuppenny Tumble, our seaside 2p pusher.